01. How We Can Help

Our customer support team can assist with:

• Product information and use questions.
• Order status, shipping, and tracking.
• Address corrections requested before fulfillment.
• Damaged, defective, incorrect, or incomplete items.
• Returns, refunds, exchanges, and cancellations.
• Payment or checkout questions.
• Privacy-related requests and general inquiries.

02. What to Include

For an existing order, include your order number and the email address used during checkout. For product or fulfillment problems, include clear photographs or videos where relevant.

Please do not send complete card numbers, passwords, or other unnecessary sensitive information by email.

03. Response Time

We aim to respond to customer inquiries within 1–2 business days. During holidays, promotions, or unusually high request volume, responses may take longer.

04. Returns

Approved return instructions and the appropriate return destination will be provided by customer support.

05. Customer Support

Use the contact details below to reach our team.