01. Information We Collect

Depending on how you use the store, we may collect information such as your name, billing and shipping address, email address, phone number, order information, payment-related transaction details, customer-support communications, device information, browser information, IP address, and website activity.

Payment information is processed by Shopify and applicable payment providers. We do not store complete credit or debit card numbers on our own servers.

02. How We Use Information

We may use personal information to:

• Process payments, orders, shipping, returns, refunds, and customer-support requests.
• Communicate about orders, services, policies, or security matters.
• Operate, maintain, personalize, and improve the store.
• Detect fraud, abuse, security threats, or unlawful activity.
• Comply with legal, tax, accounting, and regulatory obligations.
• Provide marketing communications where permitted and where applicable choices have been respected.

03. Shopify & Service Providers

Our store is hosted by Shopify. We may share relevant information with service providers that help us operate the store, including payment processors, fulfillment partners, carriers, customer-support providers, analytics services, hosting and security providers, and professional advisers.

These providers may process information under their own terms and privacy practices.

04. Cookies & Similar Technologies

We and our service providers may use cookies, pixels, local storage, and similar technologies to operate essential store features, remember preferences, understand website activity, improve performance, prevent fraud, and support permitted advertising or measurement.

Browser settings and available privacy controls may allow you to manage certain cookies. Disabling some technologies may affect store functionality.

05. When Information May Be Disclosed

Information may be disclosed where reasonably necessary to complete a transaction, provide requested services, protect rights or safety, investigate fraud or misuse, comply with law or valid legal process, or support a business transfer such as a merger or sale.

We do not sell personal information for money. Certain privacy laws may define some advertising-related disclosures more broadly; applicable choices will be provided where required.

06. International Processing

Because we and our service providers may operate in different countries, personal information may be processed outside your place of residence. Where required, reasonable measures are used to support lawful international transfers.

07. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Policy, including order fulfillment, customer service, fraud prevention, dispute resolution, and legal or accounting obligations.

08. Data Security

We use reasonable administrative, technical, and organizational safeguards intended to protect personal information. No method of electronic transmission or storage is completely secure, and absolute security cannot be guaranteed.

09. Your Choices & Privacy Rights

Depending on your location, you may have rights to request access, correction, deletion, restriction, objection, portability, or withdrawal of consent regarding certain personal information.

To submit a request, email service@jovellafz.com. We may need to verify your identity before completing a request. Legal exceptions may apply.

10. Children’s Privacy

The store is not intended for children who cannot lawfully enter into online purchases in their jurisdiction. We do not knowingly collect personal information from children in violation of applicable law.

11. Third-Party Links

The store may contain links to third-party websites or services. Their privacy practices are governed by their own policies, and we are not responsible for content or practices outside our control.

12. Changes to This Policy

We may update this Privacy Policy to reflect operational, legal, or regulatory changes. The current version and update date will be posted on this page.

13. Privacy Contact

Questions or requests concerning this Privacy Policy may be sent to our customer support team.