01. Order Processing

Orders are normally processed within 2–4 business days after payment confirmation. During holidays, promotions, or unusually high order volume, processing may require up to 5 business days.

Business days generally exclude weekends and public holidays.

02. Shipping Destinations & Delivery Estimates

Available destinations and shipping methods are shown during checkout. For standard shipping to supported United States destinations, estimated carrier transit is generally 10–15 business days after dispatch.

Delivery estimates are not guarantees and may vary because of destination, carrier operations, weather, customs, peak demand, or other circumstances outside our reasonable control.

03. Shipping Charges

Applicable shipping charges are calculated and displayed during checkout before payment is completed. Charges may vary by destination, order contents, available method, and promotional eligibility.

04. Shipping Confirmation & Tracking

Once an order has been dispatched and tracking becomes available, shipping or tracking information will normally be sent to the email address provided during checkout.

Tracking updates can take time to appear after a label is created or a parcel enters the carrier network.

05. Address Accuracy

Customers are responsible for reviewing the delivery name, street address, apartment or unit number, city, region, postal code, country, email, and phone number before submitting an order.

Contact us immediately if an address correction is required. Changes cannot be guaranteed after fulfillment or dispatch begins.

06. Shipment Origin & Split Shipments

Depending on inventory, product location, and destination, orders may be fulfilled from our facilities or designated fulfillment partners. The shipment origin may differ from our registered business address.

Items in one order may occasionally arrive in separate parcels and may have different tracking numbers.

07. Customs, Duties & Import Charges

For international destinations, customs duties, import taxes, brokerage fees, or similar charges may apply. Unless checkout expressly states otherwise, such charges are determined by the destination authorities and are the customer’s responsibility.

08. Delayed or Stalled Tracking

If tracking has not updated for an extended period, contact us with your order number. We will review the available shipment information and investigate with the relevant provider where appropriate.

09. Delivered but Not Found

If tracking shows “Delivered” but the parcel cannot be located, check the delivery area, mailbox, household members, building reception, nearby safe locations, neighbors, and the carrier where appropriate.

If the parcel remains missing after reasonable checks, contact us promptly. A delivered status does not automatically prevent review of your claim.

10. Damaged, Incorrect, or Incomplete Delivery

Contact us promptly with your order number and relevant photographs or videos if an item arrives damaged, incorrect, incomplete, or materially different from its description. We will review the issue and provide an appropriate solution for a confirmed error attributable to us.

11. Shipping Support

For delivery, tracking, address, or shipment questions, contact our customer support team.