Frequently Asked Questions
Frequently Asked Questions
Quick answers about our business, cleaning tools, orders, delivery, tracking, returns, refunds, cancellations, and support.
Who operates Jovellafz™?
Jovellafz™ is owned and operated by Beijing Miaojian Technology Co., Ltd.
What does Jovellafz™ sell?
Jovellafz™ offers multi-purpose cleaning tools such as electric cleaning brushes, replacement brush heads, handheld cleaning brush sets, and related household cleaning accessories.
How long does order processing take?
Orders are normally processed within 2–4 business days after payment confirmation. During busy periods, processing may require up to 5 business days.
How long does standard U.S. delivery take?
Estimated carrier transit for supported United States destinations is generally 10–15 business days after dispatch. Actual timing may vary.
How much does shipping cost?
Available shipping methods and applicable charges are displayed during checkout before payment is completed.
Where are orders shipped from?
Depending on inventory, product location, and destination, orders may be fulfilled from our facilities or designated fulfillment partners.
Will I receive tracking information?
Once an order has been dispatched and tracking becomes available, information will normally be provided using the email address supplied during checkout.
What should I do if tracking stops updating?
Contact service@jovellafz.com with your order number. We will review available shipment information and investigate where appropriate.
What if tracking says “Delivered” but I cannot find the package?
After checking the delivery area, mailbox, household members, reception, neighbors, and carrier where appropriate, contact us if the parcel still cannot be located.
What is the return period?
Eligible products may be returned within 30 calendar days after confirmed delivery, subject to our Return & Refund Policy.
How do I request a return?
Email service@jovellafz.com with your order number, the item, reason, and relevant photographs or videos.
Where should I send my return?
Do not automatically send merchandise to our registered business address. After approval, customer support will provide the correct return warehouse address and instructions.
Who pays return shipping?
Customers are generally responsible for preference-based return shipping. For a confirmed error attributable to us, we will provide an appropriate solution without additional costs caused by that error.
How long does an approved refund take?
After an approved return is received, inspected, and approved, the eligible refund is initiated within 5–10 business days. Provider posting time may be additional.
Can I cancel an order?
Contact us as soon as possible. We will make reasonable efforts before fulfillment begins, but cancellation cannot be guaranteed once processing has started.
What if my item is damaged, defective, incomplete, or incorrect?
Contact us promptly with your order number and relevant photographs or videos. We will provide an appropriate solution for a confirmed error attributable to us.
How should I use cleaning products safely?
Follow the product instructions, surface-care guidance, and any safety notices. Test on an inconspicuous area where appropriate and do not use a tool on an unsuitable surface.
How can I contact customer support?
Email service@jovellafz.com or call +86 135 8452 6132. Service hours are 8:00 AM–10:00 PM (UTC+8).
Still Need Help?
Contact our customer support team with your order number where applicable so we can assist more efficiently.
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Business Information
Official company, registration, website, and customer support information for Jovellafz™.
China Standard Time (UTC+8)